FAQs

Redeeming my coupon:

Q: How can I redeem my coupon?

Important Note: Only one coupon allowed per order.
If you are ready to redeem your Voucher/Coupon, please read and follow the instructions below:

1. Copy and paste your voucher code on the box located at the top of this page.

2. Upon clicking the Find button, or pressing Enter, you will be redirected directly to the item associated with your voucher.

3. Select your personalization options. Please select your personalization carefully.

4. Confirm your order details. All sales are final.

5. Click on ADD TO CART.

6. Review your order summary, and check the agreement box.

7. Continue to checkout by clicking on the “Proceed to checkout” button.

8. Complete the checkout form with your billing / shipping information.

9. The coupon code and its corresponding discount should be automatically applied to your order. If for any reason the discount is not applied, please enter the discount code and click Apply.

*Please confirm the discount is applied in the order summary, in the box to the right, before placing your order.

10. Confirm Shipping method, and click on "Continue to payment method"

11. Enter payment information and click on “Pay now” to finalize your purchase.

You will be redirected to the Order confirmation screen. Please save this for your records. Additionally, an email with your order details will be sent to the email provided.

Q: I purchased several coupons, can I combine them?
No. Coupons and vouchers cannot be combined. Only one discount code or certificate code can be entered per order.
Q: My voucher / coupon does not work, what can I do?
In the event that your voucher/coupon does not work; please send us a screenshot of your voucher / coupon, provided to you by the dealsite. i.e.: Groupon, LivingSocial, Sweetdeals, etc; to the following email address: b2c@mengsemao.com We will confirm your code and extend it/activate it if necessary. Our customer service team will respond within 24-48 business hours confirming its activation, in order for you can finalize your order and enjoy your item.
Order Inquiries:


Q: How long does it take to produce my order?
mengsemao strives to provide our customers with great service, in a timely manner. Due to the nature of your personalized item, an order may take up to 3 weeks from the date the order is placed; to hand craft and send your item. Please allow 3-7 business days for delivery after the order ships.
Q: Can I change, cancel or return my order?
All sales are final. Once placed, your order is immediately sent to our production facilities. Due to the nature of personalized items, we cannot accept returns. There is a 24 hour time frame for special requests, or modifications. Changes to personalized orders cannot be accepted after 24 hours. Please send your request within 24 hours to b2c@mengsemao.com We are not responsible for stolen/missing items after being delivered by the carrier.
Q: How can I clear my shopping cart?
First click on the Shopping Cart icon located in the top right side of the page, then click on "Clear Shopping Cart" text located below the items in the cart.

Shipping:
Q: Shipping and Handling Costs
In addition to delivering the product to our customers, these costs include the handling of the products between the artisans that adorn your customization, and our distribution center. As a result, there is a shipping and handling fee for each item.
We can consider shipping discounts for bulk orders; however, the request must be done prior to submitting the order.

Keep in mind all sales are final, and once your order has been confirmed and placed, we cannot make any changes or cancellations, since they are sent into a production process. *Orders can take 2-3 weeks to produce before being shipped.

mengsemao reserves the right to ship orders combined or individually.

Q: Shipping Services and Carriers
Regular and First Class shipping is shipped through USPS. Expedited and bulk order requests are shipped through UPS.
Please note, expedited shipping does not include expedited production, since the product has to go through standard manufacturing.

An email confirmation with your tracking number will be emailed once your item has shipped.