Customized products All sales are final.
Non-customized products can choose to return within 14 days
Due to the nature of personalized items, sales are final. There is a two step confirmation process, in which your order details are confirmed. Once your order has been confirmed and placed, we cannot make any changes or cancellations because they are sent into a production process.
In the event that your coupon code did not apply, and it is a valid coupon code, our customer service team would be more than happy to redeem your voucher, and provide a discount for the difference. (Please allow 3-5 business days after providing the valid coupon code, for the refund to be reflected on your bank statement.)
Shipping and Handling
Orders can take 2-3 weeks to produce before being shipped. In addition to delivering the product to our customers, these costs include the handling of the products between the artisans that adorn your customization, and our distribution center. As a result, there is a shipping and handling fee for each item. We can consider shipping discounts for bulk orders; however, the request must be done prior to submitting the order. Keep in mind all sales are final, and once your order has been confirmed and placed, we cannot make any changes or cancellations because they are sent into a production process.
If there was a manufacturing error, we will repair or remake your item at no additional cost to the customer. Please contact customer service and send us a picture of the piece, displaying the error, and we will guide you through the repair or exchange process. If a picture cannot be provided of our error, we will not proceed with the exchange. Customers have up to 30 days to claim a manufacturer error. After 30 days, there is a $20.00 repair fee to repair or reproduce your item.
Wear and Tear
We are not responsible for improper use or care of your items. Please keep in mind environmental factors, PH balance, natural oils, chemicals (found in soaps, lotions, and sprays), can affect your items finish and durability. *For longer lasting durability, we recommend our precious metals of silver and gold.
mengsemao.com reserves the right to make changes to our terms, policies, procedures, promotions, and prices.